Thanks for shopping the Urban Country Calendar – we hope you love your new purchase.

We will gladly refund your purchase at any time if it is faulty or not fit for purpose.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, or for any questions, you can contact us at admin@urbancountrymusicfestival.com.au

For online purchases if your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. If the item you received was damaged or faulty, we will provide a free return label.

Damages and incorrect items

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, if eligible, you’ll be automatically refunded on to your original payment method. Remember it can take some time for your bank or credit card company to process and credit the refund.

Return to sender policy

Please ensure that the shipping address provided at the time of placing your order is accurate and complete. If an order is returned to us due to an incorrect address provided by the customer, the customer (you) will be responsible for the cost of re-shipping the item. If the customer chooses to cancel the order instead, the original shipping cost will not be refunded. We strongly recommend double-checking your address details to avoid any unnecessary delays and additional costs.